Terms & Conditions
Please read the following carefully. Your use of The Little Sweet Shop web site (“The Little Sweet Shop”) and purchase of the products (or services) (“products”) on it means that you agree to these terms and conditions (“Terms”).
Shopping with The Little Sweet Shop
You can order products online via this website.
When you place an order for a product in any of the ways described above (“order”) you are offering to buy it for the price stated, subject to these Terms.
When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the product is available and the details of the order are correct, this email will be deemed as acceptance and will specify delivery details and confirm the price of the products purchased. If the product is not available we will also let you know by email.
All new orders are deemed separate and each is treated individually.
Little Sweet Shop may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
The price for each product is shown on The Little Sweet Shop and includes VAT at 20%. We always try to make sure that the prices on The Little Sweet Shop are accurate but errors may occur. If we discover an error in the pricing of the products in your order we will inform you as soon as possible using the contact details you supply to us. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full. You will be notified of the delivery costs automatically before you submit your credit card details, based on the size of your order and the delivery address you specify.
Prices are quoted on The Little Sweet Shop in UK pounds – outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and The Little Sweet Shop cannot be held responsible for any loss due to exchange rate fluctuations.
Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.
You must pay for your order before it is delivered and you can do so by credit or debit card (via the website or over the phone). The only exceptions to this are for corporate accounts where it is pre-agreed by The Little Sweet Shop that the company can pay by invoice. Invoice terms are 7 days.
We try to keep The Little Sweet Shop as up to date as possible but, due to the nature and limited availability of the old-fashioned sweets that we sell, we cannot guarantee that particular products will always be available. If we can’t supply a product we reserve the right to replace it with an alternative sweet. We may also offer you the option of having the product sent to you as a back order (to follow the remainder of your order as soon as the product becomes available) or, alternatively, we will refund or re-credit your account with the amount debited by us.
All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.
The Little Sweet Shop delivers to destinations inside and outside the UK. The only exceptions to this are the United States of America and Canada. We cannot send to these countries because we are unable to obtain product liability insurance cover for these countries. We cannot send even if the customer requests to waive the need for this insurance.
You will be notified of the delivery costs automatically before you submit your credit card details.
Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and The Little Sweet Shop is not responsible for them.
UK orders are despatched by Royal Mail (1st or 2nd Class)
We will make every effort to deliver within the time stated on The Little Sweet Shop but we will not be liable for any loss caused to you by late delivery.
If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible or if you wish, you may cancel your order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-3 days, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost.
Please order from The Little Sweet Shop with enough lead time to prevent any loss or disappointment resulting from the delivery time as The Little Sweet Shop cannot be responsible for this.
This does not affect your statutory rights as a consumer.
Copyright and Trade Marks
The Little Sweet Shop does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
The copyright in The Little Sweet Shop website and the content of all the software, site and pages relating to the The Little Sweet Shop web site is owned by, or licensed to The Little Sweet Shop, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of The Little Sweet Shop, all photographs on it and its marketing materials.
You may use The Little Sweet Shop for private and personal non-commercial use only – ie to view, copy and print portions of The Little Sweet Shop for the sole purpose of placing orders. The materials on The Little Sweet Shop may not be used for any other purpose.
The Little Sweet Shop, The Steyning Florist, The Little Toy Shop, The Little Wine Shop and The Little Gift Shop and our logos are trade names of The Little Sweet Shop and may not be used by anyone else without our express permission.
However, The Little Sweet Shop does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on The Little Sweet Shop belong to their respective owners.